Applying Zappos Culture and Delivering Happiness

Zappos Culture Delivering Happiness by Tony HsiehIn his book, Delivering Happiness – A Path to Profits, Passion and Purpose, Tony Hsieh (pronounced Shay) takes us through his journey from childhood, through his education at Harvard, to his days in the California rave scene, to creating the Zappos culture as CEO of billion dollar enterprise Zappos.
I am officially a fan of the Zappos culture!! I have read about half-way through Delivering Happiness – A Path to Profits, Passion and Purpose and I feel that I am beginning to understand the inner workings of Tony Hsieh. His focus is fun, mission, and others. In the book title, Tony Hsieh used the words “profits”, “passion” and “purpose”. He is famous for creating the Zappos culture, a business environment of friends and family working together for a common goal. Does that sound like an attractive environment to spend your time working in?

How Tony Hsieh’s life lessons led to the Zappos Culture and Delivering Happiness

In the book, Tony Hsieh shows his life’s lessons, from being forced to study music as a kid, to being an entrepreneur at Harvard during the start of the dot com frenzy. He also walks us through the game of poker, as it relates to the game of life.
After spending an entire summer playing poker, he take lessons from the table into life and into business. He sold his first company – LinkExchange – to Microsoft for $250 million, and was asked to stay on for a year, as $40 million of the sale depended on him staying. But he decided to leave and forgo the $40 million, because he got bored. Then he looked to poker.
From the table he learned about evaluating market opportunities. Table selection is the most important decision you can make. It’s ok to switch tables if you discover it’s too hard to win at your table. If there are too many competitors (some irrational or inexperienced) even if you’re the best, it’s a lot harder to win.
Tony Hsieh seems to be following me. From my tour of the Zappos facility in Las Vegas, through the entertaining prose of his book, to the ads I see in the airport, Tony Hsieh has made me a fan – of him and the Zappos culture – and, of course, a Zappos customer.

Applying Zappos Culture and Delivering Happiness To My World

As I build an organization that represents over 14,000 people from around the globe, we are constantly striving to build a better culture, a culture made up of people just like you.
Can we achieve the “Zappos culture”?
In Delivering Happiness, Tony Hsieh talks about profits, passion, and purpose. Whats your passion? What if I can show you how to create enough profits so that you can pursue your passion.
Our business culture, our culture – not unlike the Zappos culture – is made up of people like you – pursuing your own purpose and passion, and having the funds to do it. Our culture is committed to helping you and those around you have a better lifestyle. How do we define lifestyle? Lifestyle = better health + better health + more free time. Which one are you working on?
Thank you Tony Hsieh for Delivering Happiness. Thank you for creating the Zappos culture. Thank you for teaching us to apply research from the science of happiness to running a business.
Folks, when you join our business, when you join our culture, you join a community of fun, healthy, young-at-heart people that want to have better lives, and want to enhance the lives of those around them.
If you’ve made it this far, then I invite you to take a peek inside our culture. Enter in your contact info on the right, and if you leave a phone number, either myself or someone else from our team will reach out to you, as we want to learn about your passion, about your purpose.
Or call me direct, at 917-226-6901. Let’s get to know each other and see if the culture we have created is the right one for you.
Best to you always,
– Drew

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Finally, if you have anything else to add about Hsieh’s Delivering Happiness or the Zappos culture he cultivated, please comment below.




  • Seth Lefferts November 9, 2011 at 9:37 am

    I just placed my first order with Zappos. I am looking forward to seeing how they go about “Applying Zappos Culture and Delivering Happiness”. I will let you know when the package arrives!
    Business culture is critical to people’s enthusiasm and their desire to work together for a common goal. Zappos has it right, Google has it right, Apple has it right and You have it right.

  • justin mercado November 9, 2011 at 4:19 pm

    Business culture is one of the impact of cultural differences and the only key to international business success. If you read “Applying Zappos Culture and Delivering Happiness” life start to change. Thank you for this wonderful blog.